9 general skills or competencies (Job family competencies) for Employee Relations Manager
Skill definition-Promoting a seamless flow of information throughout our business to align the employees' performance with the company's objectives.
Level 1 Behaviors
(General Familiarity)
Documents the elements of effective internal communications strategies.
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Level 2 Behaviors
(Light Experience)
Supports the relevant directors in implementing effective communications strategies across our organization.
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Level 3 Behaviors
(Moderate Experience)
Partners with the business leadership communications team to ensure the performance of internal activities.
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Level 4 Behaviors
(Extensive Experience)
Facilitates continuous communication to develop and maintain a strong network of partnerships.
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Level 5 Behaviors
(Mastery)
Promotes best practices for internal communications to share information across your organization.
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Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Explains how to interpret data analytics and metrics to drive better business decision-making.
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Level 2 Behaviors
(Light Experience)
Identifies opportunities for data analytics process improvement and automation.
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Level 3 Behaviors
(Moderate Experience)
Provides and leverages data analytics solutions to mitigate business risk and handle setbacks.
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Level 4 Behaviors
(Extensive Experience)
Oversees data analytics team members to ensure data collection and management meet requirements.
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Level 5 Behaviors
(Mastery)
Establishes performance metrics focused on Data Analytics to track optimization opportunities.
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10 soft skills or competencies (core competencies) for Employee Relations Manager
Skill definition-Resolving all disagreements and confrontations at the individual, group, or situation level.
Level 1 Behaviors
(General Familiarity)
Lists the traits and skills used in effective conflict resolution.
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Level 2 Behaviors
(Light Experience)
Follows our company’s core values to determine acceptable behavior to prevent upcoming conflicts.
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Level 3 Behaviors
(Moderate Experience)
Investigates the root cause of conflicts openly and constructively.
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Level 4 Behaviors
(Extensive Experience)
Makes various parties aware of case studies of constructive and destructive conflicts.
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Level 5 Behaviors
(Mastery)
Monitors industry for insights and tools for managing conflicts.
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Skill definition-Applying the knowledge of decision-making processes and techniques to analyze the facts to reach sensible conclusions and form objective opinions.
Level 1 Behaviors
(General Familiarity)
Identifies the applications used to weigh the pros and cons of upcoming decisions.
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Level 2 Behaviors
(Light Experience)
Responds to and makes decisions fast in emergency situations.
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Level 3 Behaviors
(Moderate Experience)
Learns lessons from the results of previous decisions to avoid repeating mistakes.
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Level 4 Behaviors
(Extensive Experience)
Selects effective business partners for our business.
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Level 5 Behaviors
(Mastery)
Establishes standard processes that help to make the best decision given the circumstances.
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Summary of Employee Relations Manager skills and competencies
There are 0 hard skills for Employee Relations Manager.
9 general skills for Employee Relations Manager, Internal Communications, Data Analytics, Benefit Programs, etc.
10 soft skills for Employee Relations Manager, Conflict Resolution, Judgment and Decision Making, Coaching Others, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Relations Manager, he or she needs to be an expert in Conflict Resolution, be skilled in Judgment and Decision Making, and be an expert in Coaching Others.